Support Center
Find answers, learn how to use NaviPal, and get help from our team.
Getting Started
Create Your First Trip
Tap the “Add a trip” button from your dashboard. Enter a destination, travel dates, and optionally invite travel companions. Your trip is ready to plan!
Import Bookings via Email
Forward any booking confirmation email to trips@navipal.io. Our AI automatically extracts flight, hotel, and activity details and adds them to your itinerary.
Share & Collaborate
Share a trip with friends or family by inviting them via email. Collaborators can have read-only or edit access, with real-time live updates.
Feature Guides
Itinerary Planning
Build day-by-day itineraries with flights, hotels, activities, restaurants, and more. Drag events to rearrange your schedule.
Expense Tracking
Log expenses in 20+ currencies with automatic conversion. Set budgets per trip or per category, and view spending summaries at a glance.
Packing Lists
Create customizable packing checklists so you never forget essentials. Check items off as you pack.
Documents & Exports
Store boarding passes, booking confirmations, and travel documents in one place. Export your trip as a printable HTML document, JSON, or iCalendar (.ics) file.
Offline Access
Your trip data is cached locally on the mobile app. View itineraries, expenses, and packing lists even without internet — everything syncs when you’re back online.
Destination Weather
Check weather forecasts for your destinations so you can pack appropriately and plan outdoor activities around the weather.
Troubleshooting
My forwarded email wasn’t imported
Make sure you forward the original booking confirmation (not a screenshot) to trips@navipal.io from the email address associated with your NaviPal account. If you forward from a different inbox — or use Sign in with Apple’s Hide My Email — use the personal import address shown in your Settings instead; it works from any inbox. Processing typically takes a few minutes. If the issue persists, contact support.
I can’t sign in to my account
Try resetting your password from the login screen. If you signed up with a social account (Google or Apple), make sure you’re using the same sign-in method. Clear your browser cache if the issue continues.
My trip data isn’t syncing
Check your internet connection and ensure you’re signed in. Pull down to refresh on the mobile app. If data still isn’t syncing, try signing out and back in.
How do I delete a trip?
Open the trip, go to the trip settings, and select “Delete Trip.” This action is permanent and cannot be undone. Only the trip owner can delete a trip.
Currency conversion seems incorrect
Exchange rates are updated periodically and are approximate. For precise conversions, we recommend checking with your bank or a dedicated currency converter.
How do I change my default currency?
Go to your Dashboard profile settings and update your preferred currency. This will be used as the default for new trips and expense summaries.
Delete Your NaviPal Account
You can delete your NaviPal account and its data yourself at any time, in the app or on the web.
In the NaviPal app
- Open the Profile tab
- Tap Manage My Data
- Tap Delete My Account and confirm
On the web
- Sign in at navipal.io and open Profile
- Choose Manage my data
- Choose Delete account and confirm
What happens next
- Your account is locked straight away and the trips you own are hidden from everyone.
- For 30 days you can sign back in and cancel; everything is restored exactly as it was.
- After 30 days we permanently delete your account and sign-in, your trips, bookings, expenses, notes, messages, files, forwarded emails, profile photo and settings.
- In trips other people own, your name is removed, but amounts you paid or owe stay so their balances still add up.
- Usage logs and crash reports are kept for up to 90 days and then deleted. We may keep information for longer only where the law requires it.
Want a copy first? Export your trips from the same Manage My Data screen before you delete.
Can't sign in? Email support@navipal.io with the subject “Account Deletion Request” from the email address on your account, and we will delete it for you and confirm by email.
Still need help?
Our support team is here to help. Reach out and we'll get back to you within 24 hours.